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Login Form

Email Address: You will use you email address to login to your account. The email address is not case-sensitive.

Password: The password is case-sensitive, so if you used capital letters when creating the password then you must enter the same. As part of the security of the site you will be required to change your password every 120 days.

Password Reset

If you do not remember your password you click on the "Forgot Password?" link below the login form. You will be asked to fill in your email address. The email address is not case-sensitive. Once you submit the form an email will be sent to you with a unique one-time use URL to reset your password.

Email Notices

If you do not see the emails from Itemized Statements in your Inbox, the emails may have mistakenly been sent to your spam folder. Please open your spam folder and if you find an email from Itemized Statements open it and mark it as "Not spam". Then continue below to whitelist the domain or email to ensure it will be delivered.

Note: To ensure that the password reset email and other email notifications reach your inbox please whitelist the following email addresses:

  • support@itemizedstatements.com
  • do-not-reply@client-emailer.com

You can find specific whitelist instructions for different common email providers below. If your email provider is not below, please contact your email administrator to have them whitelist the emails.

Whitelisting With Gmail or Google Apps For Business
  1. Login to the gmail interface through your browser
  2. Find the email in the Spam folder and click "No Spam"
    • If you do not find the message in Spam, then add "do-not-reply@client-emailer.com" manually as a Contact.
  3. Open the email
  4. Click the drop down arrow next to "Reply" in the upper right side the email from header
  5. Click the "Add Itemized Statements to Contacts List" from the list that appears.
  6. If Itemized Statements does not appear in the dropdown list? Then you probably have already added Itemized Statements to Contacts.
Whitelisting With AOL
  1. Login to your AOL account
  2. Check your spam folder, and if you find the message right click on it and select "No spam"
  3. Open the email
  4. Click the show details link next to Itemized Statements in the From field.
  5. Move your mouse over or tap do-not-reply@client-emailer.com to show the menu.
  6. Click or tap Add contact in the menu displayed.
  7. Add Itemized Statements to the name fields
  8. Click Add contact
Whitelisting With Outlook.com (Previously "Hotmail", "Live", "Windows Live" and "MSN"...)
  • Check your Junk folder for the message, and if you find it:
    1. Check the Junk folder. If you see the Itemized Statements email in your Inbox
    2. Open the email from Itemized Statements...
    3. Click the "Wait it's safe" link
    4. Mark Sender as "Wait it's safe!
  • If the message is not in your Junk folder you can manually add to Safe List:
    1. Click gear the icon on the top right.
    2. Select Options in the drop down list.
    3. On the Options page under Preventing junk email click Safe and blocked senders
    4. Click the link Safe senders on the next page.
    5. Enter the email address do-not-reply@client-emailer.com in the text box.
    6. Click Add to list
    7. Itemized Statements will now be added to your list of Safe senders
    8. Emails added to your Safe senders will not be delivered by mistake to your Junk folder.
Whitelisting With Yahoo Mail
  1. Login to your Yahoo Mail
  2. Check you Spam folder for the message, and if you find it open it and click the "Not Spam" button on the top toolbar
  3. Then to whitelist it move your mouse over or tap the Gear icon in the top right navigation bar.
  4. Select Settings from the list that drops down.
  5. Choose Filters located on the left side of the page.
  6. Click the Add button on the Filters page.
  7. Create a name such as Whitelist in the Filter name field.
  8. In the From field leave the default contains selected.
  9. Enter our email address do-not-reply@client-emailer.com in the text box next to Contains...
  10. Choose the destination folder to which you would like the message delivered. For example: Inbox.
  11. Click or tap Save...
  12. You will see in the next screen -Deliver to Inbox if From contains Itemized Statements-
  13. Click or tap Save on this screen.
  14. You will be returned to your Yahoo! Inbox.
Whitelisting With GoDaddy Email
  1. Login to your GoDaddy web-based email address (e.g. email.secureserver.net)
  2. Once you logged in, you are going to see main menu written as Check Mail – Compose – Address Book. Mouse over on "SETTINGS" and then click on "SPAM SETTINGS" on the drop down menu.
  3. Click on "Allowed List" tab.
  4. Click on "Add New". A small window will popup. Add the email "do-not-reply@client-emailer.com" where applicable. Once you are done, click OK.
  1. Login to the gmail interface through your browser
  2. Find the email in the Spam folder and click "No Spam"
    • If you do not find the message in Spam, then add "do-not-reply@client-emailer.com" manually as a Contact.
  3. Open the email
  4. Click the drop down arrow next to "Reply" in the upper right side the email from header
  5. Click the "Add Itemized Statements to Contacts List" from the list that appears.
  6. If Itemized Statements does not appear in the dropdown list? Then you probably have already added Itemized Statements to Contacts.